How we did it
We began by assessing the way quality was managed across the business and then implemented a programme to transform quality performance. We initially completed an insight phase to fully understand and quantify any existing issues around quality and build broad-based support to an improvement programme.
The initial phase included the collation and analysis of Hiab’s quality data, interviews with key internal and external stakeholders, site visits and deep dives into specific areas of the business.
The improvement phase started by establishing a ‘firewall’ to ensure only quality product left the factory and the establishment of feedback loops to prevent any errors. In parallel three rapid improvement events were run focusing on key quality issues. A value chain assessment was also completed looking at the maturity of quality processes across the business. This formed the basis for the evolution of a new quality function. The next phase of improvement built on the momentum of the first, evolving the ‘firewall’ into a permanent quality plan for assembly.
The quality plan concept was then extended to true Advanced Product Quality Planning (APQP) covering design, supply chain, assembly and distribution partners. To secure sustainability of the improvements an overarching quality strategy and set of quality principles was established along with an organization-wide approach to continuous improvement with quality dashboards created covering the customer, process, cost and improvement dimensions of quality.