Is the smart metering programme set up to fail?

by Mike Turner and Adrian Cook

The  SMART Meter 2020 programme represents a significant challenge for the UK Energy Supply  Market.

The long-term benefits are still being understood.  SMART Meters could transform the way customers use energy, how they are supplied and on what tariff terms.  In the short-term, programmes are dominated by the technical and logistical challenge of fitting millions of advanced meters. There is also the challenge of re-engineering the supporting processes in an environment of considerable uncertainty.


Failure to get this right will result in costly rework, customer complaints and unwelcome regulatory and media attention.

Now is the time for a Quality check. Despite the many pundits bemoaning the “disastrous rollout”, in fact things are becoming clearer. So, by taking a little time to focus on potential key points of failure, organisations can ‘shift left’ in their thinking and avoid a lot of future cost.

Our approach is more effective than traditional programme reviews that are bound by the scope of the current activity.  Also, our outputs help ‘bridge the gap’ between technical delivery and the real-world business processes. By understanding and focusing on potential key points of failure, organisations can then ‘shift left’ in their thinking.

Our white paper explores this approach and is available for download below.