Set direction and Plan for Quality

We support management teams through a fact based, yet pragmatic, decision making process – developing Business and Quality Strategies aimed at getting it right - first time

Business Strategy:

  • Identifying strategic choices and the evidence to support them
  • Developing and assessing the overall maturity of the business’s operating model
  • Developing approaches to identify, assess and manage enterprise risk
  • Supporting strategy deployment

Quality Strategy:

  • Benchmarking the current Quality operating model
  • Creating, refreshing & deploying new Quality strategies
  • Planning for the launch and development of Quality functions
  • Ensuring the maximum value is obtained from ISO9001:2015 or other management systems. For more information click here.

Planning for Quality:

  • Introducing New Products and Services through the application of APQP and ASQP™ thinking
  • Operating effectively with Partners and Suppliers, measuring and managing joint performance
  • Formulating credible Assurance Frameworks – clear, transparent and easily understood
  • Implementing a risk awareness culture through training workshops targeting key activities throughout the value chain

Developing Board Level Governance

Building a system that turns the leadership’s vision in to action

Developing Assurance Systems

Providing the leadership team with the confidence that their operational strategy is working

Quality Management Systems

Creating a system that reduces confusion as to who is responsible for what and that can be easily accessed and understood

Understanding and Deploying Customer Requirements

Working with all levels of the organisation from senior team to front-line staff so they understand the issues and the part they play to meeting the requirements

Risk Management

Ensuing that the Risk Management approach focuses on the most critical aspects and provides value to the Board

The simplicity and effectiveness of Oakland’s approach to strategic planning is very powerful. It has delivered benefits beyond the outcomes expected and, because of its simplicity, made the communication of the strategic plan easier to plan and deliver

Richard Harpley


Case Studies

Transport for London: London Underground - Interim Head of Quality

An in-depth 12-week study delivered a scalable picture of ‘what quality could look like’ and the steps required to achieve these objectives. That picture used Oakland’s Quality framework [Performance, Leadership, People, Processes, and Quality & Culture/Values]. One of the Leadership actions was to provide a single visible leader of quality.

Heathrow Infrastructure Development

Heathrow Development is responsible for the airport’s infrastructure programmes, running large numbers of complex projects and wanted consistency and accountability. Oakland worked with the project teams to identify critical success factors, agree guidelines for all projects and get the buy-in of junior and senior managers to use them, achieving the consistency and accountability needed.

Maturity Assessment of a Group Function - TFL

We worked with TFL's Commercial Centre of Excellence to monitor and improve organisational maturity – based on the EFQM model. The project involved customising Oakland’s existing organisation maturity assessment tool, engaging the broader commercial team. introducing the approach to ensure all stakeholders understood and bought in to the assessment, and then perform the initial assessment.

World Wide Energy Provider: Strategy Deployment

Following a business merger, Oakland was asked to assist the management team in developing a new strategic plan and deploying the plan which affecting everything from market strategy to operational performance improvements.