Our experience tells us that clients can improve the three aspects of operational performance – Quality, Cost and Delivery - simultaneously, by pursuing the right Operational Excellence strategy. Improving the quality of products and services doesn’t need to increase costs, rather it can reduce them. Reducing costs, through the elimination of waste and failure demand, should also improve quality.
We help clients:
We have created two specific service offerings for 1) improving the ease of rolling out of the Smart Meter programme to all UK power customers and 2) assessing the capability of factories across multi-site operations. Further details are available through the links below.
Defining and taking the real operational choices; progressively building an integrated Target Operating Model; and supporting clients through implementation and optimisation
Applying Lean and Six Sigma thinking; implementing core quality concepts; and up-front problem solving training to lay the foundations for sustainable improvement
Developing Supply Chain cost of quality models; assessing Supply Chain maturity; and developing and implementing improvement plans
Developing and deploying a QCD performance framework, and using this to drive and sustain improvements
Developing the CI strategy and infrastructure; building capability and a common approach to problem solving; and embedding a CI culture.
The savings of the projects after 12 months are estimated at six times the initial investment (excluding future savings), which is an outstanding result. Such a success would not have been possible without your expertise, professionalism and availability.