Richard Corderoy

Unlocking the power of data in organisations – improving data quality and using advanced analytics to transform delivery and customer service.

Addressing technical issues in a way that respects the underlying, softer, dynamics of the business. Bridging the language gap between technology, operations and the leadership team.

  • Implementing effective governance regimes that really work (not just tick boxes) – bringing to life the leadership team’s vision.
  • Developing assurance approaches that give real confidence to the leadership team – addressing the most critical risks within the business
  • Ensuring core processes and data flows align the needs of the customer and deliver within the operational context of the business
  • Using established quality and process improvement techniques/philosophies to develop objective plans that are based on fact.

He has a first in engineering from Cambridge and spent his early career in the Royal Navy in combat systems on submarines before moving into consultancy.

He spent three years with HBOS/Lloyds.  Richard was head of strategy for retail customer experience – developing the strategy, plans and culture change programme to transform the customer experience across three retail brands which improved customer service and reduced complaints – and then became Director of risk transformation, leading a strategic review for risk management across the group

He is a Partner and Chief Data Officer at Oakland – a member of their leadership team.  Richard is one of the founding members of The Oakland Institute, the research and education division of Oakland.

He is co-author of Performance Management – Talking the Language of the Board, published by the CQI in Quality World, 2014.