Posts by Mike Turner

Out-sourcing, ASQP

Is Outsourcing Worth The Risk?

The last few days have seen the publishing of a damning report from the Commons public administration committee into the failure of large outsourcing contracts to deliver value for money. The report was prompted by the recent collapse of Carillion and the fall-out for Government procurement departments that spend a reported £251.5bn per annum on […]

Reliability protecting reputation

Reducing cost and protecting reputation

Whether you are a sales director who is fed up with dealing with excess volumes of customer complaints, a quality director struggling to fix the sources of failure or the finance director counting the cost, serial failure of manufactured products when installed in the field is a costly business. The costs of external failure (once […]


Defending market share using reliability management

The race for competitive edge is forcing manufacturers of technically-complex products to continually develop their products. Technological developments and ever more stringent customer and consumer needs are driving change into product designs or situations in which the product must perform. Furthermore, whereas in the past companies trading in mature economies could enjoy a price premium […]