Posts by John Oakland

Top Management Challenges in the 21st Century

The 21st century has presented many challenges for the leaders and management of private and public-sector organisations. We live in a turbulent world where organisations must continually transform if they are to deliver sustained value to their shareholders and stakeholders. All too easily in this highly-connected world, hard-earned competitive advantages and reputation can slip away.  […]


Digital transformation and quality – an expert’s view

In the December issue of Quality World, published by the CQI, John Oakland shares the Oakland Institute’s latest research on companies undergoing digital transformation.  The research is particularly focused on how those companies ensure they can manage the quality of their product or service when digital innovation can bring great change. The opportunities and risks […]


Interim Head of Quality, London Underground – Redefining Quality

Background Last year provided an Interim Head of Quality for London Underground’s Captital Programmes Directorate (LU CPD).  The introduction to that project started when LU CPD engaged us to investigate the potential development of a ‘formal quality system.’ The purpose of the work was to improve project and programme delivery performance, specifically reviewing processes, systems […]


The Oakland Institute for Business Research and Education launches

At the CQI Annual Conference on 13th April 2016 we showcased the launch of our research and education division, The Oakland Institute for Business Research and Education. The Institute was founded by our Chairman, Professor John Oakland in 2015 in the 30th year of Oakland. It continues the work of the highly respected European Centre […]

4 lessons for quality managers and directors in 2016

Four lessons for quality managers and directors in 2016

Earlier this year we did our usual review of activities and plans for the coming year.  As part of this we analysed which blogs have been the most popular in recent times and discussed what they are telling us about the issues facing the quality profession for the year ahead.  Here I share these insights […]